The course description from the SEI states:

This three-day course is the definitive introductory course about the CMMI for Services (CMMI-SVC) model. The course provides the knowledge you need to take your first steps with CMMI-SVC and is a prerequisite for any certification or subsequent course that calls for an Introduction to CMMI requirement.

CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers service providers a practical framework for achieving higher levels of service quality, controlling costs, improving schedule performance, and ensuring customer satisfaction.

The course is composed of exercises, discussion, and presentations with ample opportunity for participation. After attending the course, you will understand the concepts and issues related to CMMI-SVC.

Who should attend?

• Service providers and customers
• Process improvement practitioners and champions
• Appraisal team members
• Instructors and lead appraisers
• Professionals interested in service management concepts

What will you learn?

This course will help participants to:

• determine whether CMMI-SVC applies to your business context
• learn effective practices for defining, establishing, and managing service.
• sustain your improvement
• prepare for next steps, such as an appraisal or certification

We hope you find the presentation informative.

Should you wish to explore the applicability of CMMI-SVC to your organization further, please contact PEP directly.

Judah Mogilensky of Process Enhancement Partners, led an interactive afternoon mini-tutorial about using organizational maps and sculpts to learn why a process program is stuck.

He led attendees in a hands-on exercise on how to draw visual organizational maps to answer a question about their organization. A visual representation enabled attendees to see organizational challenges and opportunities in ways they otherwise wouldn’t. A sculpt, which is physically putting people into the roles symbolized in the map, allowed attendees to ask the people how it feels to be in those roles.

Please note that PEP does not offer this course in a public setting. We limit this course to client site offerings.

Overview:

The Capability Maturity Model® Integration ( CMMI®) project has produced a model that contains the essential elements of effective processes, which permit multiple disciplines to be supported together in a context of both process improvement and assessment. The CMMI is designed specifically for organizations interested in improving processes in Engineering disciplines. The current model representations include both Staged and Continuous representations.

Your organization can use either or both CMMI model representations to set process improvement objectives and priorities; to improve processes; and to provide guidance for ensuring stable, capable, and mature processes. In this way, CMMI can serve as a guide for organizational improvement.

Description:

The Introduction to the CMMI® is an intensive three day course that acquaints participants with the CMMI model, with specific emphasis on either the Staged or Continuous representations as chosen by the client. (There are different versions of the course for each representation.) Each course was developed specifically by the SEI as a prerequisite for serving as a team member on a Standard CMMI Assessment Method for Process Improvement (SCAMPI^sm) appraisal team.

This course provides an introductory understanding of the architecture of the selected representation, as well as the scope and intent of the specific process areas within the model. The course consists of lectures, discussions, and class exercises designed to prepare participants to understand the content of the selected model and apply that content in a process improvement or appraisal environment.

Topics include:

• Introduction, Logistics, and Overview
• Fundamentals of Process Improvement
• Overview of the CMMI-DEV
• Summary

Benefits:

Upon successful completion of this course, the student will:

• Receive the official SEI certificate of attendance
• Have a deeper understanding of the terminology, structure, and contents of the CMMI model chosen as the focus of the course
• Be able to use the chosen CMMI model as a member of an process improvement team
• Be able to use the chosen CMMI model as a member of a SCAMPI assessment team
• Be able to attend the Intermediate Concepts of the CMMI Models course, which is a pre-requisite for attending both SCAMPI Lead Assessor training and Introduction to the CMMI Instructor training

Overview:

The SEI has established the Assessment Requirements for CMMI^SM (ARC) as the source of requirements for assessment methods using the CMMI models. The Standard CMMI Assessment Method for Process Improvement (SCAMPI^SM) is a full comprehensive assessment method compliant with the requirements for an ARC Class A method.

PEP, Inc. is licensed by the Software Engineering Institute (SEI) to conduct SCAMPI assessments. Each PEP partner is individually licensed and authorized as a SCAMPI Lead Assessor. PEP brings to the conduct of SCAMPI assessments over 10 years worth of SEI-licensed process assessment leadership. During the last decade, PEP has been actively involved in the development, critique, and implementation of every SEI licensed assessment method/ technique including:

• SPA (Software Process Assessment),
• CBA-IPI^SM (CMM® Based- Appraisals for Internal Process Improvement) and,
• SCAMPI^SM .

Description:

SCAMPI-A appraisals have two primary goals:

1. to provide an accurate picture of the current state of the organization’s process relative to a selected CMMI model, and
2. to foster organizational commitment to continuing process improvement:
   • collecting data to develop an understanding of the currently implemented processes,
   • identifying process strengths and weaknesses,
   • accurately characterizing the organization’s process maturity level (for Staged representation) or process capability profile (for Continuous representation)
   • developing and supporting organizational ownership of assessment results, and
   • assisting in sustaining sponsorship and commitment for process improvement.

PEP additionally provides guidance and assistance in:

• Assessment Planning Support
• Assessment Team Training
• Assessment Participants’ Briefing Support
• Initial Document Review (either pre-assessment or at the start of the on-site assessment period)
• Full participation in the entire On-Site Period, including the Final Findings Presentation and a Confidence Report
• Optionally, support for the Assessment Final Report and/or the Recommendations Briefing.

We include mentoring and training in:

• guiding the initial assessment planning (including selection of an appropriate reference model),
• training the assessment team (typically, both CMMI model training and SCAMPI method training), and
• mentoring the team throughout all phases of the assessment activity.

Following a formal SCAMPI assessment, an organization is prepared to develop an action improvement plan to implement the assessment recommendations. Those organizations that follow through with implementing process improvement across multiple disciplines realize tangible, long-term benefits from their assessment investments.

Benefits:

There are numerous benefits associated with the conduct of SCAMPI Assessments, however, the most crucial are:

• SCAMPI provides official SEI Capability and/or Maturity Level Ratings
• SCAMPI results may be used to demonstrate formal SEI appraisal results to clients for contractual or other obligations.