On February 26, 2009, the Software Engineering Institute (SEI) announced the release of its much anticipated CMMI for Services (CMMI-SVC). Just as the CMMI model extended the coverage of the original Software CMM to also include development of hardware and systems products, this new CMMI model covers the establishment, management, and delivery of services. Services may include Information Technology support services, field installation and maintenance services, training services, transportation services, and even areas far removed from typical CMMI engineering domains, such as health care, landscaping, and delivery services. More details, and access to the full text of the model, can be found at: http://www.sei.cmu.edu/publications/documents/09.reports/09tr001.html

The SEI has recognized PEP, Inc. as an early adopter of the CMMI-SVC model, as a result of our work in support of training and use case development. Both PEP partners are now authorized by the SEI to provide the following services:

• Teach the one-day CMMI for Services supplement, designed to provide background on the new model to people who have already completed the three-day Introduction to the CMMI-DEV course, Version 1.2. (This training qualifies a person to be a Team Member on a CMMI-SVC SCAMPI team.)
• Lead SCAMPI appraisals (classes A, B, and C) using the CMMI-SVC model. (Note that, since the model is newly released, the SEI will not be accepting SCAMPI-A appraisal results against the CMMI-SVC model until September, 2009.)

(Please also note that a new three-day Introduction to the CMMI-SVC course, one that will not address the Development model, is now under development at the SEI. PEP is supporting the development of this course, and plans to make it available to clients once it is released by the SEI.)

This new model will be especially valuable for organizations that perform both engineering development and services delivery. These organizations will now be able to expand the coverage of their CMMI-based process improvement activities to include their service delivery activities. It will also allow new organizations, ones that provide services but perform little or no engineering development, to gain the benefits of CMMI-based process improvement. The increases in delivered quality, in work efficiency, and in effort predictability that have been realized by development groups for many years will now be available to service delivery groups as well.

For more information on the CMMI-SVC model, and how it can help improve the performance of your organization, please contact PEP.

Capability Maturity Model® Integration (CMMI®)-DEV 1.2

SEI Licensed Official Course

Please note that PEP does not offer this course in a public setting. We limit this course to client site offerings. For public offerings of this course contact either the Dunaway Group, Inc. or the SEI and mention this PEP, Inc. referral.

Overview:

The Capability Maturity Model® Integration ( CMMI®) project has produced a model that contains the essential elements of effective processes, which permit multiple disciplines to be supported together in a context of both process improvement and assessment. The CMMI is designed specifically for organizations interested in improving processes in Engineering disciplines. The current model representations include both Staged and Continuous representations.

Your organization can use either or both CMMI model representations to set process improvement objectives and priorities; to improve processes; and to provide guidance for ensuring stable, capable, and mature processes. In this way, CMMI can serve as a guide for organizational improvement.

Description:

The Introduction to the CMMI® is an intensive three day course that acquaints participants with the CMMI model, with specific emphasis on either the Staged or Continuous representations as chosen by the client. (There are different versions of the course for each representation.) Each course was developed specifically by the SEI as a prerequisite for serving as a team member on a Standard CMMI Assessment Method for Process Improvement (SCAMPISM)assessment team.

This course provides an introductory understanding of the architecture of the selected representation, as well as the scope and intent of the specific process areas within the model. The course consists of lectures, discussions, and class exercises designed to prepare participants to understand the content of the selected model and apply that content in a process improvement or appraisal environment.

Topics include:

• Introduction, Logistics, and Overview
• Fundamentals of Process Improvement
• Overview of the CMMI-DEV
• Summary

Benefits:

Upon successful completion of this course, the student will:

• Receive the official SEI certificate of attendance
• Have a deeper understanding of the terminology, structure, and contents of the CMMI model chosen as the focus of the course
• Be able to use the chosen CMMI model as a member of an process improvement team
• Be able to use the chosen CMMI model as a member of a SCAMPI assessment team
• Be able to attend the Intermediate Concepts of the CMMI Models course, which is a pre-requisite for attending both SCAMPI Lead Assessor training and Introduction to the CMMI Instructor training

Judah Mogilensky

Process Enhancement Partners, Inc. is one the oldest and most enduring SEI transition partner firms. We are headquartered in Franktown, Colorado with a major consulting office located in Silver Spring Maryland. PEP provides SEI licensed services in the areas of:

• SCAMPI Appraisals (all variants)
• Intro to CMMI-DEV (SEI official offering)
• Six Sigma
• Agile Engineering Techniques for CMMI
• and more…

Please review our site materials for additional details!