PEP is licensed by the Software Engineering Institute to deliver the Introduction to CMMI for Services v1.2 course.  Please note that PEP does not offer this course in a public setting. We limit this course to client site offerings.

The course description from the SEI states:

This three-day course is the definitive introductory course about the CMMI for Services (CMMI-SVC) model. The course provides the knowledge you need to take your first steps with CMMI-SVC and is a prerequisite for any certification or subsequent course that calls for an Introduction to CMMI requirement.

CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers service providers a practical framework for achieving higher levels of service quality, controlling costs, improving schedule performance, and ensuring customer satisfaction.

The course is composed of exercises, discussion, and presentations with ample opportunity for participation. After attending the course, you will understand the concepts and issues related to CMMI-SVC.

Who should attend?

• Service providers and customers
• Process improvement practitioners and champions
• Appraisal team members
• Instructors and lead appraisers
• Professionals interested in service management concepts

What will you learn?

This course will help participants to:

• determine whether CMMI-SVC applies to your business context
• learn effective practices for defining, establishing, and managing service.
• sustain your improvement
• prepare for next steps, such as an appraisal or certification

Many organizations have looked at the original CMMI for Development model, and wished that it was applicable to more than just the design and development of products and systems.  They hoped to share in the widespread success organizations have had using the model in improving their productivity, predictability, and delivered quality. However their business involved service delivery rather than products creation and the CMMI was not for them, until now.

Recently, the SEI released a new version of the CMMI model, CMMI for Services.  This model is based on the same concepts and principles as the original CMMI for Development model, but its focus and emphasis is on service delivery organizations.  Service organizations in such diverse fields as education, health care, telecommunications, and hospitality have begun using CMMI for Services as their standard and framework for process improvement and organizational performance.  Built on more than 20 years of success and experience, the new release of the CMMI model is especially valuable for organizations that are already using the original CMMI model in their development work, but that have been looking for a suitable way to apply the model to the service-oriented parts of their business, such as installation and field support, training, and Information Technology (IT) services.

PEP, Inc. is pleased to announce that it is among the first organizations certified by the SEI to teach the new 3-day Introduction to CMMI for Services course. In addition, also is authorized to teach the one-day CMMI for Services supplement intended for people who are interested in the Services model and who have already completed the Introduction to CMMI for Development course.  PEP partners are also certified as High Maturity SCAMPI Lead Appraisers for both the Development and Services models.

PEP is pleased to announce that both Judah Mogilensky and Mark Rabideau are now SEI Certified Lead Appraisers for Services and also SEI Certified Instructors for the SEI Services Supplement for CMMI v1.2. To quote the SEI:

SEI-Certified SCAMPI Lead Appraisers for Services can use the SCAMPI appraisal materials, including appraisal team training materials, only to train appraisal teams and to lead appraisals on behalf of an SEI CMMI for Services Partner. SEI-Certified SCAMPI Lead Appraisers cannot use the materials to conduct appraisals independently or on behalf of organizations that are not licensed by CMU/SEI to conduct CMMI for Services appraisals. SEI-Authorized SCAMPI Lead Appraisers using CMMI for Services are not authorized to complete a SCAMPI A appraisal until 6 months after the release of the CMMI-Services Model.

As for the Services Supplement offering the SEI states:

This one-day course introduces service providers, appraisal team members, and process group members to CMMI® fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in other government and industry.

As of 20 March 2009, both Judah Mogilensky and Mark Rabideau have been certified by the SEI (Software Engineering Institute) as High Maturity SCAMPI Lead Appraisers (HMLA) for CMMI for Development. This role now appears under Process Enhancement Partners listing on the SEI Partner Directory. To quote the SEI:

SEI-Certified SCAMPI High Maturity Lead Appraisers (SCAMPI HM LAs) lead trained teams of professionals in the appraisal[...]  determine an organization’s process capability and/or maturity level.

Before [...] become[ing] a SCAMPI HM LA, you must

• Be a current SEI-Authorized SCAMPI Lead Appraiser in good standing
• Present evidence of having led at least two CMMI SCAMPI A Appraisals. (Note: CMM appraisal experience will not be accepted to this requirement.)
• Present successful completion of at least one course relevant to CMMI high maturity concepts and practices, (e.g., High Maturity with Statistics, Statistical Measurement, and Statistical Process Control). Qualifying courses must have been completed within the last five years.
• Show experience working in a high maturity process improvement environment in one of the following three areas:
  • Building/implementing HM practices or participation on at least one CMMI SCAMPI A Capability Level/Maturity Level 4 and/or 5 Appraisal as a team member or mini-team member
  • Developing/facilitating  HM training
  • Statistical/quantitative management or modeling & simulation experience in support of managing/building products.

IAI’s MLM Division First in Israel to Receive Capability Maturity Model® Integration (CMMI) Maturity Level 5 Rating from Carnegie Mellon® Software Engineering Institute.  This appraisal was lead by Judah Mogilensky, SEI Visiting Scientist and High Maturity Lead Appraiser.

You may read more about the appraisal here.

PEP is pleased to announce that it’s client The Southwest Research Institute (SwRI) Systems and Software Engineering Organization successfully attained a CMMI Maturiy Level 5 during its recent appraisal. Mark Rabideau was the High Maturity Lead Appraiser on this effort.

To learn more about this outstanding PEP client, please visit their website.

MBTI® and Myers Briggs Type® Indicator are trademarks of CAPT.

The Software Engineering Institute (SEI) a federally funded research and development center sponsored by the U.S. Department of Defense and operated by Carnegie Mellon University holds the following marks:

Any other product names named are copyright of their respective organizations

PEP- Continuous Improvement Method (P-CIM)

Overview/ Scope

The purpose of P-CIM is to:

• develop effective, productive continuous improvement programs for PEP’s Client software units
• provide guidance and mentoring to Client software functions in the use and tailoring of the CMMI® or Six Sigma techniques
• support each identified Client software unit’s PI (Process Improvement) effort through both expert consultation and the independent expert evaluation of PI (Process Improvement) progress
• develop a phase review process for each identified Client software unit for the purpose of effectively managing and monitoring its PI (Process Improvement) progress
• facilitate access to resources required by Client software units to successfully implement required project management and software development techniques including processes already documented or implemented by other Client entities (this is coordinated through the Client).
• assist our Client organizations in developing and managing their PI (Process Improvement) action plans

• provide a forum for the prioritization and review of the organization’s improvement needs

Major Tasks

• • select Client software units for P-CIM (Client / PEP responsibility)
  • identify PEP resources to mentor targeted Software Units (PEP responsibility with Client approval)
  • develop P-CIM Client specific plan (PEP responsibility with Client approval) ; write-up & document P-CIM detail (PEP responsibility) ;and develop criteria for and evaluate “success” of the P-CIM Program (Client / PEP responsibility)
  • baseline the software process capability of each selected software unit (Client Software Unit/ PEP responsibility) using one of PEP’s Appraisal Methods
  • develop a specific P-CIM plan for each selected organization (Client Software Unit/ PEP responsibility)
  • facilitate the development of a PI (Process Improvement) improvement plan for the selected target software unit (Client Software Unit/ PEP responsibility)
  • work with Client Corporate to develop an approach for tracking & managing each unit’s PI (Process Improvement) progress (Client Corporate/ PEP responsibility)
  • develop plans, in conjunction with our Client , to obtain resources required by the select units for their PI (Process Improvement) efforts (Client Software Unit/ PEP responsibility & Client )
  • monitor each target organization’s PI (Process Improvement) progress, on an on-going basis, and report to Client Corporate (Client Software Unit/ PEP responsibility/ Client Corporate); this typically utilizes IMPACT!Appraiser tools
  • develop an Client -wide reward program for PI (Process Improvement) progress (Client internal issue)

Method/ Approach

The approach is as follows:

• • PEP provides leadership in the development of a P-CIM program with both Client Corporate functions and the Local Client Organization
  • PEP works collaboratively and as a mentor in the on-going improvement efforts with the Client Software Units, Corporate, and the Client