Client Programs

PEP- Continuous Improvement Method (P-CIM)

approach

Overview/ Scope

The purpose of P-CIM is to:

  • develop effective, productive continuous improvement programs for PEP’s Client software units
  • provide guidance and mentoring to Client software functions in the use and tailoring of the CMMI® or Six Sigma techniques
  • support each identified Client software unit’s PI (Process Improvement) effort through both expert consultation and the independent expert evaluation of PI (Process Improvement) progress
  • develop a phase review process for each identified Client software unit for the purpose of effectively managing and monitoring its PI (Process Improvement) progress
  • facilitate access to resources required by Client software units to successfully implement required project management and software development techniques including processes already documented or implemented by other Client entities (this is coordinated through the Client).
  • assist our Client organizations in developing and managing their PI (Process Improvement) action plans
  • provide a forum for the prioritization and review of the organization’s improvement needs

Major Tasks

    • select Client software units for P-CIM (Client / PEP responsibility)
    • identify PEP resources to mentor targeted Software Units (PEP responsibility with Client approval)
    • develop P-CIM Client specific plan (PEP responsibility with Client approval) ; write-up & document P-CIM detail (PEP responsibility) ;and develop criteria for and evaluate “success” of the P-CIM Program (Client / PEP responsibility)
    • baseline the software process capability of each selected software unit (Client Software Unit/ PEP responsibility) using one of PEP’s Appraisal Methods
    • develop a specific P-CIM plan for each selected organization (Client Software Unit/ PEP responsibility)
    • facilitate the development of a PI (Process Improvement) improvement plan for the selected target software unit (Client Software Unit/ PEP responsibility)
    • work with Client Corporate to develop an approach for tracking & managing each unit’s PI (Process Improvement) progress (Client Corporate/ PEP responsibility)
    • develop plans, in conjunction with our Client , to obtain resources required by the select units for their PI (Process Improvement) efforts (Client Software Unit/ PEP responsibility & Client )
    • monitor each target organization’s PI (Process Improvement) progress, on an on-going basis, and report to Client Corporate (Client Software Unit/ PEP responsibility/ Client Corporate); this typically utilizes IMPACT!Appraiser tools
    • develop an Client -wide reward program for PI (Process Improvement) progress (Client internal issue)

Method/ Approach

The approach is as follows:

    • PEP provides leadership in the development of a P-CIM program with both Client Corporate functions and the Local Client Organization
    • PEP works collaboratively and as a mentor in the on-going improvement efforts with the Client Software Units, Corporate, and the Client